Leaks

Unexpected leaks can occur in plumbing systems and cause high bills. City of Fayetteville Water and Sewer Department encourages the prompt and complete repair of leaks. The Customer Service Department has a Leak Credit Policy that provides a one-time courtesy partial credit for eligible leaks once in a rolling 12-month period. Accounts eligible for credit must be an account maintained in good standing with the City. The credit can be applied to no more than three affected months. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak.  Customers are responsible for paying the water bill while waiting for a leak credit to be processed.

Leak Credit Eligibility

The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak. Accounts eligible for credit must be an account maintained in good standing with the City. Customers are responsible for paying the water bill while waiting for a leak credit to be processed. 

  1. Leak in a home or service line In the event of a leak that results in loss of water that does not enter the sewer system, customers may qualify for a partial credit for wastewater (sewer) once in a rolling 12-month period if repair of leak is documented. The credit can be applied to no more than three affected months. A customer may also qualify for a partial water credit.
  2. Toilet Leaks: In the event of a toilet leak, customers may qualify for a partial water credit only in a rolling 12-month period if repair of leak is documented. The credit can be applied to no more than three affected months.
  3. Leak in a pool: You may receive one pool credit per year if the pool must be drained and refilled because of fa repair. The pool credit will be on wastewater (sewer) charges only.
  4. Filling a pool for a season: You may receive one pool credit per year. The pool credit will be on wastewater (sewer) charges only.
  5. New SodYou may receive one landscape credit per year. The landscape credit will be on wastewater (sewer) charges only. The credit can be applied to no more than three affected months. 

In the absence of usage history, the customer’s usage at a prior City account may be used or a minimum balance may be used upon approval.

Apply Here:

Find below the information you will need to complete the application:

  • Customer Name and Account Number
  • Address
  • A brief explanation of the type of leak
  • Date range of when leak started
  • A plumber's repair bill or receipt for parts or at minimum a notarized letter explaining what was done to repair the problem all provided with date of repair
  • For pool credits only: the date range on when the pool was filled

Water Leak Tips

In your home, you have a water system. All the pipes and fixtures after the water meter comprise your water system. Maintenance of that system is essential in order to prevent water loss and excessive water bills. It is important to understand your plumbing system and be able to detect and recognize potential plumbing problems and leaks.

The most common leak inside the home is a toilet leak. It can use hundreds of gallons of water a day. Many people believe they can hear a toilet leak but some are silent. The primary cause of toilet leaks is a malfunctioning or damaged flapper. Replacing a flapper is an easy affordable way to save money and water. There is no such thing as a universal flapper. Click www.plumbingsupply.com flappers to find your flapper and information on how to replace flappers.